Refund and Returns Policy

Kestood.com

At Kestood.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to make returns and refunds simple.

Returns

• Eligibility: To return an item, it must be in the same condition you received it—unused and in its original packaging. Please keep your receipt or proof of purchase.
• Return Window: You have 7 days from the date you receive your item to request a return.
• Non-Returnable Items: Certain items, like perishable goods, personalized products, or digital items, cannot be returned. Be sure to check the return eligibility of the product when you make a purchase.

How to Return an Item

1. Email us at kestood@gmail.com within the 7-day period with your order details and reason for return.
2. We’ll provide you with return instructions, including where to send your item.
3. Please note that you’ll be responsible for the return shipping costs unless the item is defective or there was an error on our part.

Refunds

• Refund Process: Once we’ve received and inspected your return, we’ll let you know if your refund has been approved. If approved, the refund will be issued to your original payment method within a few days.
• Partial Refunds: In some cases, partial refunds may be issued for items that are used, damaged, or missing parts, as long as the issue wasn’t our fault.

Exchange

If your item arrived defective or damaged, just reach out to us at kestood@gmail.com. We’ll help you with an exchange or guide you on what to do next.

Late or Missing Refunds

If you haven’t received your refund after we’ve confirmed it, please check with your bank or credit card company first, as it might take a few days to post. If you’ve done that and still haven’t received it, email us at kestood@gmail.com and we’ll assist further.

Contact Us

If you have any questions or concerns about returns or refunds, don’t hesitate to get in touch at kestood@gmail.com.